Well, this is never fun.
We’ve been having some drama related to some of our staff members and a small group of players.
For a long time, the admins haven’t really connected well with the community, and this is partly down to the nature of our roles. As admins we are the ones fixing things in the background, updating the software – keeping the server running smoothly. And often, this takes up most of the time we can spend on the server.
However, recently, a small group of people seem to think that we do absolutely nothing on the network. And finding this out – is extremely hurtful to myself and my fellow admins. You may not see us very often, but we are there, we are working on things. And we are trying our best to make the server as good as it can be.
While we do have our shortfalls, we do actually get a lot done.
Now, most of this drama came out of a few miscommunications and some poor choices on our part. We’ve already recognised that we struggle with communication – and we are already looking into ways we can improve this. This starts with making sure theres a good way for mods to report problems that need fixing, as it’s very easy to miss things when they’re a message in a group chat. And this is one of the major reasons as to why things don’t always get fixed – no one tells us, or we just miss the message. If you’re a player and you notice something broken – you can easily /report it or post it on the forums – and this means that the problem will definitely be passed on and seen by our admin team.
While we do try to play on the network, we don’t often play the mini games extensively, and so often we rely on active players and our mods to highlight issues – like for example the problems with gladiator currently. (It’s already on our list, and we have started to fix some of the issues)
And please also be aware that one of our bigger projects at the moment is a whole new section of the website which will explain a lot of things about the server, and will also include some advice and guidance to help with ranking up. Because of this being on the website rather than the network (right now, we will be trying to transfer this information into something ingame too) we aren’t on the server while working on it. Theres already a decent amount that’s been done – some people have already seen the guides to ranking up on survival/creative. And our new homepage is already live.
I’ll admit this isn’t perfect, and we are looking at trying to be more active and get involved in the community.
Secondly, as a result of this we have lost a few of our team, and we are quite understaffed at the moment. If you want to apply for mod, now is probably the best time – and you can do that over on our forums.
For the time being, please be patient with our staff, they’re trying their best to keep on top of everything. By all means say hi, but try to remember they might have other things that need to be dealt with. You may have to wait a bit longer than usual for your tickets to be dealt with.
As always, we do really appreciate any feedback, and if you have any suggestions about how we could be more transparent, or ways we can make it easier to communicate with us, please feel free to message us if you see us online, or post on the forums. Just remember we can’t always respond immediately, as we have plenty of other things we’re already working on. And also some issues may require a lot of time to try and fix.
~The ClownerCraft Admin Team
~TheClowner, KoriCuore, Guinner, xLilly